Terms of Service
All our services are bound by this terms of service(s) and also SLA applicable according to this terms.
- BTRC permitted usage is acceptable.
- A2P, Transactional SMS, Notification & Alert, Information and all positive business communication practice is accepted.
- Usage that contradicts with BTRC approved usage.
- Any promotional SMS in between 12:00Am – 06:00Am
- Any Promotional SMS during prayer times.
- Any SMS that violates DND status.
- Illegal SMS
- Goes against Bangladesh Govt. laws and legal provision.
- Anything that promotes terrorism.
- Any kind of personal SMS.
- Promotional SMS that is not validated by the BTRC. (Template Approval)
- International A2P SMS
- No refund is available once a payment is made.
- If any payment needs to be reversed only the reversible amount can be credited as account balance to acceptable service.
- 5% VAT is applicable to transaction amount.
- Payment gateway charge will be payable by the client/payee.
- No service balance will be refunded by any means.
KYC Verification & Approval:
- NID and Trade license is a must to have verified KYC status.
- Without KYC verification no active services will be entertained.
- For Limited Company, Certificate of Incorporation & TIN is a must.
- For any company that deduct VAT at source must submit BIN and verify it at KYC level.
- Phone number must be verified before starting KYC verification process.
- All terms can be changed at any time without any prior notice.
- Terms can be changed according to BTRC regulations anytime.
- SMSQ, Q Technologies Limited can terminate, suspend any service or account without showing any cause any time.
This term is applicable from 01st July, 2021.